At stylinfashion.com (“Stylin”, “we”, “our”, or “us”), we prioritize exceptional craftsmanship, fabric quality, and customer satisfaction. If you are not fully satisfied with your purchase, encounter a sizing issue, or receive a defective item, this Refund & Return Policy outlines our guidelines for replacements, returns, and refunds.

1. Eligibility for Returns & Exchanges

To qualify for an exchange or return, the item must meet the following criteria:

• The claim must be initiated within 48 hours of parcel delivery.

• The garment must be completely unworn, unwashed, unaltered, and undamaged.

• All original product tags, barcodes, labels, and packaging must be intact and attached.

• Proof of purchase (Order ID, invoice, or registered phone number) must be provided.

2. Valid Reasons for Returns & Exchanges

We accept exchange and return requests under the following circumstances:

• Size Mismatch: The received item does not fit comfortably, and you require a different size.

• Manufacturing Defect: Stitched defects, tears, broken trims/buttons, or fabric faults discovered upon arrival.

• Incorrect Product Dispatched: The item, color, or style received does not match your confirmed order.

• Damaged in Transit: Physical damage to the garment sustained during courier delivery.

3. Non-Returnable Items

For hygiene and clearance regulations, the following cannot be returned or exchanged:

• Innerwear, socks, and related personal care apparel.

• Items marked explicitly under Final Clearance or Flash Sale (unless received damaged or defective).

• Garments showing signs of perfume, deodorant, detergent, makeup stains, or washing.

4. Exchange & Return Process

1. Initiate Request: Contact our customer care team within 48 hours of delivery via WhatsApp at +880 1600-767931 or email [email protected].

2. Submit Details: Provide your Order ID, along with clear unboxing photos or videos highlighting the issue (especially for defects or wrong shipments).

3. Product Inspection & Replacement Dispatch:

   • Inside Dhaka: Our courier representative will deliver the replacement size/item and collect the previous parcel simultaneously.

   • Outside Dhaka: You can send the parcel back to our fulfillment center via designated courier services (or through reverse courier collection where applicable). Once inspected and verified, the replacement item will be dispatched within 1–2 business days.

5. Shipping Charges for Returns & Exchanges

• Stylin’s Responsibility: If an exchange is required due to a damaged parcel, manufacturing defect, or incorrect product delivered by our team, Stylin covers 100% of all return and reshipping courier fees.

• Customer Preference / Size Exchange: If you wish to change size, color, or design based on personal preference, standard courier delivery fees (BDT 70 inside Dhaka / BDT 130 outside Dhaka) will apply.

6. Refund Policy

We offer refunds under the following specific conditions:

• The ordered item or requested replacement size is out of stock.

• A customer cancels a prepaid order prior to parcel dispatch.

• The product delivered had an irreparable fault, and the customer does not wish to take an alternative product.

Refund Methods & Timelines:

• Mobile Banking (bKash, Nagad, Rocket): Processed within 3 to 5 business days of return approval.

• Bank Cards (Debit/Credit): Processed within 7 to 10 business days (actual credit timeline depends on your card issuing bank).

• Cash on Delivery Orders: If an eligible refund is approved for a COD order, funds are transferred directly to your designated bKash or Nagad personal wallet.